Working With Us
Our service is all about caring.
From receiving the first notification through to putting the damage right we place the policyholder first.
Receiving a new claim
We make sure it receives immediate attention and the policyholder knows of our involvement. We take care to arrange a survey that is convenient for all and ensure we turn up on time.
Managing expectation
At the survey we explain what is involved and what the next steps will be. We provide an outline of the likely work and where damage is outside of the policy cover we make sure this is understood.
Survey
We take care to validate the scope of work in line with policy cover and identify wear and tear, uninsured damage when submitting our report. Where there is potential for asbestos we take samples to identify or eliminate the risk. The surveyor’Ts estimate is validated against pricing schedules we have agreed with you before it is submitted for your approval.
Preparing for the work
We advise the policyholder when our report has been submitted and as soon as the estimate has been approved. We provide a summary of the work and when it will be done and assist the policyholder to select paints and finishes so there are no delays in the repair, once we are in their home or business.
How this benefits you:
• Improved Customer Satisfaction; by focusing on your customer we ensure a positive experience and enhance your reputation
• Expectation is managed; we reduce stress by keeping the policyholder informed and giving them a positive view of the service they are receiving
• Cost is controlled; the scope of work is limited to “insured damage”, time taken to dry out a property is reduced by up to 300% and pricing reflects like-for-like reinstatement
• Reliable service; we work in a consistent way so you can rely on what we do and be certain we will keep our promises
• Personal guarantee; we provide a personal guarantee from the owner of the business that re assures the customer and protects you