ClaimFlow™

ClaimFlow™ is a new philosophy for insurance property repair claims from Allkare. The concept is very straightforward. Having one company undertake the entire job instead of two or three makes absolute sense. It saves time, money and disagreements. It makes one company responsible for the delivery. It makes claims flow more smoothly and makes the customer happier.

Our services are geared to making life easier for all concerned. Our central HUB takes ownership of each claim and ensures the right solution is applied.

We provide insurance repair solutions in all of the following situations:
• Fire • Flood • Storm • Impact • Subsidence • Piling • Damage to Drains

Whether straightforward or complex we bring the resources you need to put things right. We know each incident is important to the policyholder and we treat every case sympathetically. We take care of every detail and ensure a positive outcome. We are illustrating our ClaimFlow concept now by describing in detail the Flood product, although the philosophy applies to all Allkare services.

Whether you are handling a major surge event such as a flood or a substantial one-off claim, tackling water damage is a complex and often stressful business.

We assist loss adjusters, insurers and brokers to respond positively and effectively to large scale damage by quickly stabilising the property and managing the repair process.
Seamless process – from accelerated drying to a project-managed repair

ClaimFlow™ Flood is the name that we give to our flood damage insurance claim restoration and repair process. Using some of the latest and most effective drying equipment, we reduce drying time from weeks to days and ensure repairs are carried out as part of a seamless service.

ClaimFlow™ Flood comprises three elements:
• Prompt deployment of BDMA trained technicians
• Deployment of Allkare Thermal Energy Systems to accelerate the drying process
• Project team that ensures repairs are carried out in a seamless way and with the least disruption to the policyholder’s home or business

The ClaimFlow™ Flood model enables a property to be dried 3 times faster than with more traditional methods. By using the one team to also manage the repair, delays are avoided and the customer deals with one team.

A ClaimFlow™ Flood project involves the following approach:
• Immediate attendance on site
• Risk assessment, including asbestos testing and work-plan design
• Deployment of TES drying equipment
• Agreement on scope of repairs
• Use of an Allkare Claims Angel to work with the policyholder, ensure the claim is progressed and keep everyone informed
• Completion of repairs once property is stabilised to an agreed time-scale

We aim to reduce the stress involved and avoid unnecessary delays. This reduces cost and the risk of dissatisfaction. Key benefits of our approach are:
• Single source for whole process of repair and restoration giving policyholder peace of mind
• Regular feedback to ensure policyholder knows what is happening
• Drying period reduced by up to 300%
• Lower restoration costs due to concentrated effort at the outset
• Lower alternative accommodation and business interruption costs
• Individualised service – one person works with the policyholder throughout
• No delays between drying process and repair – reduces life cycle and costs